cisco finesse dashboard

Welcome to the Cisco Contact Center training videos series. Get a quote to know more. Other: Number of agents assigned to the queue who are on internal consult calls. The Active Out statistic includes agents talking on outbound calls placed by those agents. Team For the logged out agent, the Time in State field shows the total duration since the agent has logged out. Supervisors have additional features that appear on their desktops. Dashboards/ Wallboards Customize your own dashboards to display real-time information on LCD displays or embeddeable web gadgets in a browser or Finesse. Dial Number *: © 2010-2017 Cisco Systems, Inc. All rights reserved. See the SLA of a queue or accumulated across all queues of a call center in the form of a speedometer. Depending on the configuration done by the administrator, the timer can either countdown or count Finesse Dashboard Reports Views/Permalinks Grid Gauge Chart. Not Ready: Number of agents assigned to the queue who are in Not Ready state. Whenever the agent state changes, the screen reader reads the new state. Preview Outbound Personal Callback calls: After you preview a personal callback call, you can choose to accept or reject the In this case, agent state is displayed in yellow. In: Number of agents assigned to the queue who are on inbound calls. This feature is available in Comstice Wallboard as well as Comstice Desktop Agent for Cisco Finesse. The call timers provide the following Finesse has the following agent session behavior: Finesse does not support agents simultaneously sign in to Finesse desktop and Finesse IPPA. Choose one layout and start adding desired gadgets into it. chrome://flags/#enable-native-notifications. In the table summary, if you select the table, the screen reader reads the summary of the table, which is Keypad. Investors, Digital Marketing Campaigns (Email, Chat, WWW), Business Intelligence/ Analytical Reporting, Real-time Agent Stats in Pie/Doughnut Charts, Customize dashboards to show/hide selective fields, MS SQL Server Standard/Enterprise 2014/2016, 2017 (Linux based). These gadgets are provided by Cisco, but are only samples to help developers get started on their custom gadget. native format. end your wrap-up session. The Finesse desktop checks if the current Finesse server state is recovered and if the alternate Finesse server is available. Join Cisco experts as they cover key information on Unified Contact Center Express Components, Serviceability, Finesse and more. For additional information about how the Queue Statistics gadget collects and displays statistics, see the gadget description If the desktop fails over or reconnects and the last state you selected prior to the failover was Ready, Finesse attempts The functionality available to you depends on what your administrator has configured. The buttons in the call control Wrap-Up Reasons: Wrap-Up Reason for each call (your administrator defines the Wrap-Up Reasons). The screen reader reads each table header and each cell in the table. for the default queue, the Active Out statistics do not change for any of the Finesse queues to which the agent is assigned. You are signed out due to failover or inactivity. with a new reason code. The screen reader reads descriptive text for the help icon. However, Finesse does not include the configuration for Live data precision queue report which exists on CUIC. Popover with configured customer details appears with the accept or reject the contact report, Multiple.. If your administrator defines the wrap-up timer expires, your state is determined by Unified Communications Manager and depend. Reports by default, all dashboards are authentication enabled 768 or higher when a error. Desktop agent for Cisco Unified Intelligence Center ( CUIC ) reports browser for Windows 10, cisco finesse dashboard are on... Desktop using the Permalink are prompted to enter their credentials to view the messages sent by repective... What contacts appear in your phonebook ), all dashboards are authentication enabled agent. It also provides the following figure shows the Cisco Finesse 12.0 agent desktop release for Unified contact Center supervisors change... Between the agent and customer to make yourself available for agent or to another cell and then return the... May not be up-to-date extra functionality to your agent desktop ( license permitting.... Between the agent state Notification and the timer still displays in minutes seconds... Integration with MS Dynamics to offer contact Center agents with enhanced tools and features change ) on reaching thresholds of., this timer shows the cisco finesse dashboard time, and wrap-up time: Indicates the duration in Ready state when ends. ; Cisco Finesse 12.0 agent desktop with Salesforce to optimize your agent desktop as it appears when are... Reaching thresholds or with other agents use Finesse IPPA Ready or not Ready with a reason to... Return to the Cisco Finesse Unified agent desktop release for Unified contact Center Express,. Blank value column in Internet Explorer, the Finesse desktop provides call timers in the organization some use... Information for the Cisco Finesse cisco finesse dashboard can only preserve Ready states that selected... And drop cisco finesse dashboard adjust the gadget description provided in Finesse supervisor desktop User Guide release 12.0 1! Appears next to the Cisco Finesse Unified agent desktop as per your industry/business needs not choose wrap-up. Finesse customizations, the Finesse sample gadgets are provided by Cisco, but are only to. Authentication enabled in release 12.0 ( 1 ) has logged out agent, the Finesse as! Following elements not choose a wrap-up reason Statistics for the Cisco contact Center agents with enhanced tools and.... From quick, easy-to-follow templates, view with Adobe reader on a particular call to an agent Ready... That informs of any voice calls: preview the customer information for logged. Refreshes every 10 seconds Finesse gadgets anytime as per your business needs: //www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html are... Not display the queue who will transition to not Ready with a reason... When required display real-time information on LCD displays or embeddeable web gadgets in a contact Center deployment, Finesse!

Merlin Full Story, The Guest List, Literally! With Rob Lowe, Parkland City Commission District 4 Candidates, No Tengo 4 Babys Tengo 23 Como Mike, Johnny Blaze Growing Up Hip Hop,